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Oracle Cloud SaaS Applications Process and Governance Specialist - Remote

LANSDOWNE-20176, VA, US
04/02/2025

Annual Salary($): -

Required Skills

Smartsheet, Microsoft Project

Company

Endure Technology Solutions

Experience

5 to 7 Year(s)

Job Description

Responsibilities

Identify opportunities for standardization and operational efficiencies of Enterprise Applications.
Support Analysis of current state Enterprise Application Operational processes, tools and identify gaps and improvements.
Create comprehensive documentation to support future state enterprise application organization structures.
Design and develop detailed process flows utilizing industry standards and best practices for enterprise applications.
Create and update Standard Operating Procedures (SOPs) to reflect future state processes.
Support the design and Implementation of ServiceNow models to support new enterprise application structures.
Create and update Incident Management, Change Management, Problem Management, Demand Intake and other applicable ITSM processes reflecting future state applications structure.
Identify and Create KB articles in Service Now that are required for operationalizing the future state model.
Develop and maintain RACI matrices to clarify roles and responsibilities across processes.
Design and support implementation of Enterprise Applications Operations Portal in SharePoint.
Support activities related to establishment of a shared governance structure including documenting structure, flows and applicable SOP’s.
Develop training materials and conduct training sessions for new processes and governance structures.
Monitor and evaluate the effectiveness of implemented processes and governance structures.
Qualifications

Education & Experience Requirements

Bachelor’s degree in business administration, Information Technology, or a related field and 10+ years of Enterprise Applications Operations experience.
Minimum of 5 years of experience in Cloud SaaS ERP Applications process design, SOP development, and governance in an enterprise applications environment.
Proven experience with ServiceNow model and design.
Strong understanding of RACI matrices and shared governance structures.
Excellent documentation and communication skills.
Prior Experience in implementing Enterprise Applications Operations structures and Processes.
Required Skills & Abilities

Proficiency in process mapping and design tools (e.g., Visio, Lucidchart).
Proficiency with Smartsheet, Microsoft Project, Word, Excel, PowerPoint, Sharepoint
Strong knowledge of ServiceNow and its application in enterprise environments.
Familiarity with ITIL framework and best practices.
Strong problem-solving abilities and attention to detail.
Ability to analyze complex processes and identify improvement opportunities.
Excellent communication and collaboration skills.
Ability to work effectively with cross-functional teams.
Ability to manage multiple projects and priorities simultaneously.
Strong organizational and time management skills.
Capacity to work independently and as part of a team.