RBN Chicago
Company Description We're currently seeking an experience Desktop Engineer in Cleveland, OH. This is a full-time, salaried position with excellent room for growth and stability.Job Description The Desktop Engineer responsibilities include:* Perform 3rd level support, identifying root cause with strategic solutions to problems* Perform user, system and support requirements gathering and performing analysis to provide design and architectural recommendations.* Provide functional and technical written evaluations of products and operating system upgrades and patches* Develop, organize and maintain standard operational procedures* Create desktop/laptop build processes for domestic /global sites* Create and communicate systems and application standards* Create and maintain systems documentation for testing and validation* Package software and design distribution methods* Perform software distribution and patch management to Windows PC''s, laptops, and servers* Work independently and prioritize work efforts, multi-task in a very fast-paced environment, provide timely and clear updates, and communicate and document solutions for 2nd and 1st Level support.Qualifications * Minimum 5 years experience as Desktop Engineer including image creation/build, OS installation/troubleshooting, and Application Packaging.* Experience with Windows 7, and preferably Mac OSX* SCCM experience with creation, migration and deployment of application packages. Solid foundation of designing and implementing distributions with SCCM.* VBScript and/or PowerShell scripting * Emphasis on sharing of knowledge through good communications, peer training and written documentation * Ability to work independently without intensive oversight.* Must be a go-getter and take initiative on a regular basis finding ways to avoid problems proactively rather than just fixing them after the fact* Initiative and ability to research problems independently, finding root cause* Positive customer service and team attitude (helping others when required)* Focused on quality, Organized, Committed to continual improvementTechnical Proficiencies:* Microsoft desktop technologies* Discipline to adhere to formal system lifecycle methodology* Strong Background in the following areas:- Windows 7 & XP Desktop- VBScript- Image builds experience using Ghost/VMWare or similar technologies- SCCM- Microsoft Deployment Toolkit- Application packaging techniques- Microsoft Office- Microsoft SCCM- VMWare Virtual DesktopsBachelor degree required, with a preference for Bachelor of Science degree in Computer Science or Computer Information Systems.Additional Information All your information will be kept confidential according to EEO guidelines.