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Service Desk Specialist
Duties and Responsibilities: Respond to requests for technical assistance in person, via phone, electronically, remotely Diagnose and resolve technical hardware and software issues Ticket entry (logging services issue using the provided help desk software tool) PC imaging Research questions using available information resources and advise user on appropriate action Prioritize service desk issues and assist with phone-related tickets and issues Identify, track and resolve problems and requests with the appropriate solution Prepare activity reports when requested Stay current with system information, changes and updates Occasional provide end-user training Make...
Skills:A+ certification
Company:Infinity Consulting Solutions, IncLocation:HOUSTON, TX
Posted Date:08/11/2016
 
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Service Desk Analyst
SERVICE DESK ANALYST Seeking an experienced Service Desk Analyst to join a growing customer-focused organization. The ideal Service Desk Analyst should have a background working in a high volume call center role. The Service Desk Analyst should have strong knowledge with the Microsoft Suite of products and will be responsible for responding to Help Desk contacts, creating incidents, and assisting users with various systems issues. Responsibilities: Provides friendly, courteous, and quality IT support to all users. Strives to meet or exceed all SLA goals Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experi...
Skills:Microsoft Outlook
Company:Infinity Consulting Solutions, IncLocation:SCHAUMBURG, IL
Posted Date:23/11/2016
 
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Service Desk Technician
SERVICE DESK TECHNICIAN Seeking an experienced and personable Service Desk Technician to join an established and growing data analytics organization. As a Service Desk Technician, you will be an integral part of our national Service Desk team will give you one-on-one interaction with more people and complex issues to keep your skill set sharp. Excellent communication skills are required. Responsibilities: Take ownership of solving software and hardware related issues for local and remote staff Identify existing processes and implement improvements to increase productivity and efficiency of the team Display strong understanding of Active Directory: creating accounts, grou...
Skills:Active Directory skills
Company:Infinity Consulting Solutions, IncLocation:LITTLETON, CO
Posted Date:03/07/2018
 
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Service Desk Analyst - After Hours
Senior Service Desk Analyst – After Hours Shift: Monday & Tuesday - 4:00p.m. - 4:45a.m. Wednesday - 4:00p.m. - 12:00a.m. Sunday - 8:00a.m. - 4:00p.m. The Senior Service Desk Analyst is responsible for providing high-quality customer service interactions with the firm's end user population via the telephone and email. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Senior Service Desk Analyst will work independently, and as part of a team, to deliver outstanding service and support. Duties and Responsibilities: Assists users to resolve computer ...
Skills:Microsoft Office Application certifications
Company:Infinity Consulting Solutions, IncLocation:CHICAGO, IL
Posted Date:09/07/2018
 
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Service Desk Analyst
Service Desk Analyst Tier 1 Job Description Enterprise Support Center is to support and empower the technology needs of the enterprise through continuous improvement of efficiency, communication, consistent high quality customer service, and customer education while increasing customer productivity, offering a single point of support with multiple methods of contact. Essential Duties and Responsibilities Position Summary: Provides high quality end user technical support to end users including incidents and service requests. Responsible for basic-to-intermediate PC software and/or hardware systems support, primarily via telephone with additional e-mail and self-service acti...
Skills:Active Directory
Company:Infinity Consulting Solutions, IncLocation:LAS VEGAS, NV
Posted Date:19/07/2018
 
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Service Desk Specialist
SERVICE DESK SPECIALIST Seeking an experienced Service Desk Specialist to join a national legal firm. The Service Desk Specialist will provide Tier 1 support for the firm. The ideal candidate will have exceptional customer service skills, displaying timely, knowledgeable and courteous resolution of all technology related issues and questions. Excellent communication skills are required as you will be communicating incident resolution to customers, documenting troubleshooting efforts and escalating issues as needed. Responsibilities: Provide Tier 1, remote diagnosis and resolution for Firm-wide technology related issues, including desktop, laptop, mobile device, and Firm...
Skills:problem solving skills
Company:Infinity Consulting Solutions, IncLocation:WASHINGTON, DC
Posted Date:25/07/2018
 
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Service Desk Analyst
SERVICE DESK ANALYST Plano, TX Direct Hire - Base + Benefits We are hiring for a Service Desk Analyst with a passion for technology and delivering excellence to customers, both internal and external. The Service Desk Analyst will handle all levels of IT Support for both corporate and field users. The Service Desk Analyst will have the opportunity to touch any and all technologies within the enterprise environment and will be expected to wear multiple hats when needed. We are looking for a motivated, self-starter to fill the shoes of the previous Service Desk Analyst that was promoted to a different team! What You’ll Do: Answer, respond, and resolve phone calls and...
Skills:Microsoft Office
Company:Infinity Consulting Solutions, IncLocation:PLANO, TX
Posted Date:26/07/2018
 
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IT Service Desk Representative
IT Service Desk Openings - Multiple Openings! 6+ month contract to hire! Chaska, MN Position Summary: This person will be handling incoming calls from internal employees that sit all over the country! Looking for someone with at least 1 year of hands-on support in a Corporate or School environment with excellent verbal and written communication skills! Required Skills: Excellent Customer Service Ability- Over the Phone AND via Live Chat/Email Strong Writing Skills and Overall Communication skills AAS Degree in Technology OR a 4 year Degree (in any field) Previous Desktop, Customer Service or Helpdesk Support Experience
Skills:Writing Skills
Company:Infinity Consulting Solutions, IncLocation:CHANHASSEN, MN
Posted Date:31/07/2018
 
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Service Desk Representative
Service Desk Representative – 10 Openings! Contract to Hire SW Metro Position Overview: We are looking to build a team of energetic, highly organized, phone and email support representatives with the ability and desire to work in a fast-paced environment! Superior follow-up and communication skills are a must. Successful candidates must have working knowledge of Windows 7 computer systems (Knowledge of both Macs and PCs are a plus). Candidates should be able to work with little supervision to provide a variety of support services enhancing the daily operations of over 30,000 users. Position Responsibilities: Assist remote end-users by phone and email Create, respond...
Skills:Windows 7 computer systems
Company:Infinity Consulting Solutions, IncLocation:CHANHASSEN, MN
Posted Date:20/08/2018
 
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Service Desk Analyst
Service Desk Analyst · Answer telephone calls directed to the Global Service Desk - logging and assigning to others if necessary, all calls received in the ticketing system, adhering to procedure. · Review and act upon requests logged in the ticketing system, within specified timeframe. · Methodically troubleshoot issues, discussing with other technical support staff when required, to research and find solutions. · Support and maintain Audio Visual equipment on site and provide · Scheduling and support of Video Conference calls · Maintain onsite Coms rooms, carry out patching and support network infrastructure under the guid...
Skills:customer service skills
Company:Infinity Consulting Solutions, IncLocation:NEW YORK, NY
Posted Date:28/08/2018
 
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Service Desk Analyst
Service Desk Analyst Three openings for Service Desk Analysts in the Washington, DC office. The Service Desk Analyst is responsible for providing exceptional customer service and support to the Firm and clients of the Firm. Responsibilities include: Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations; exhibiting ownership and timely resolution of all incident tickets and change orders; interacting directly with other IT groups to determine the proper remediation for an issue; setting-up and quality assurance testing of new hardware and software for existing and new end-users ...
Skills:interpersonal skills
Company:Infinity Consulting Solutions, IncLocation:WASHINGTON, DC
Posted Date:29/08/2018
 
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Service Desk Analyst
Service Desk Analyst Summary: ICS is working closely with a prestigious law firm in Chicago that has been leading the industry for over 150 years. They are seeking an energetic, focused and driven Service Desk Analyst to join a growing team in their Chicago Office The Service Desk Analyst is responsible for providing high quality customer service interactions with the firm's end user population via the telephone and email. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their strong technical knowledge of hardware and software. The Service Desk Analyst will work independently, and as part of a team, to deliver outstandin...
Skills:Microsoft Office Applications
Company:Infinity Consulting Solutions, IncLocation:CHICAGO, IL
Posted Date:31/08/2018
 
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Service Desk Technician
SERVICE DESK TECHNICIAN Seeking an experienced and personable Service Desk Technician to join an established and growing data analytics organization. As a Service Desk Technician, you will be an integral part of our national Service Desk team will give you one-on-one interaction with more people and complex issues to keep your skill set sharp. Excellent communication skills are required. Responsibilities: Take ownership of solving software and hardware related issues for local and remote staff Identify existing processes and implement improvements to increase productivity and efficiency of the team Display strong understanding of Active Directory: creating accounts, g...
Skills:Active Directory skills
Company:Infinity Consulting Solutions, IncLocation:AUSTIN, TX
Posted Date:07/09/2018
 
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