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Service Desk Analyst - Overnight- (Eden Prairie / Rochester)
Service Desk Analyst - Overnight - (Eden Prairie / Rochester) Rochester, MN 3-month Contract to Hire Shifts: Wed-Sat, 12am-10am **Training is held in Eden Prairie for first 3 months. Service Desk Analysts will work as part of a fun, energetic, hardworking team to support complex technical issues for internal global employees. Working remotely from Disaster Recovery Data Center, you will need to be prepared to assist other IT teams when hands-on assistance is needed with IT equipment during a Disaster Scenario or operational maintenance. Responsibilities: Intake issues and requests from internal global employee base. Focus on restoring service to the end users...
Skills:ITIL Certification
Company:Infinity Consulting Solutions, IncLocation:ORONOCO, MN
Posted Date:08/11/2017
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Level 1 Service Desk Agent - 3rd Shift
Seeking a Help Desk Analyst who will be responsible for answering Help Desk calls and tickets in a timely manner and assisting users with various systems issues. The Help Desk Analyst maintains a proficient knowledge of technical programs and is able to assist users with a variety of problems. The Help Desk Analyst may be also asked to assist in special projects coordinated by an internal Team Lead. Responsibilities: Provides friendly, courteous, and quality systems support to all users. Strives to meet or exceed all SLA goals Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems Provide Leve...
Skills:Microsoft Office 2013/2016
Company:Infinity Consulting Solutions, IncLocation:SCHAUMBURG, IL
Posted Date:14/11/2017
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Service Desk Analyst
Service Desk Analyst Bloomington, MN Contract, 2-3 months Responsibilities: Provides 1st level Service Desk support via customer initiated incidents through ticketing portal, email or phone call Escalates incidents to level 2 and 3 as required Records all incidents in the Service Desk Ticketing System (ServiceNow) Performs in-house diagnostics and repairs computers, smart-phones and tablet PCs Responds to minor software problems and provides instruction to users Performs computer imaging and deployment Provides exceptional customer service with every customer engagement Establishes and maintains effective relationships with customers, gains their trust and re...
Skills:Active Directory
Company:Infinity Consulting Solutions, IncLocation:MINNEAPOLIS, MN
Posted Date:16/11/2017
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Service Now Administrator
We are looking for at least 8 years of IT experience including 5 years of experience in ServiceNow development, Maintenance and Administration. Extensive experience in Technical implementation of ServiceNow such as Designing, customization, enhancing, workflow configuration, integrating and supporting Service-Now suite of products such as Incident Management, Problem Management, Change Management, Asset and Interaction,Service Catalog. Functional knowledge and implementation experience of ITSM frameworks. Excellent knowledge on IPC and Service Request Management. Excellent knowledge on Scripts in SNOW are like: Business Rules, Client Scripts, Catalog C...
Company:Infinity Consulting Solutions, IncLocation:JERSEY CITY, NJ
Posted Date:21/12/2017
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Service Desk - Level II
Job Description - Service Desk - Level II Service Desk Specialist - II Responsibilities: Provides the day to day support of the IT Service Desk Agents and any 3rd party contractors, interns, or volunteers. Primary technical support analyst leading efforts to recommend, engineer, implement, and support IT solutions at remote facilities. Assist with effective communication between the Service Desk and the other IT teams. Identifies diagnoses and resolves escalated problems regarding PCs (software and hardware), Internet connectivity and phones (voice). Provides excellent customer service in one-on-one end-user problem resolution situations over the phone and in-person. ...
Company:Infinity Consulting Solutions, IncLocation:OLYMPIA FIELDS, IL
Posted Date:10/01/2018
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Service Desk Agent - Advanced
Job Description - Service Desk Agent - Advanced Duties: Communicate with borrowers for the successful resolution of balances owed; Investigate historical data for each debt or bill Take actions to encourage timely debt payments Accept credit card/check by phone payments. Resolve billing and customer credit issues Update account status records and collection efforts Handle incoming calls efficiently providing excellent Customer Service Skills/Qualifications: Proven experience as a Collection Specialist or similar role Working knowledge of MS Office and databases Comfortable working with targets Patience and ability to manage stress ...
Skills:Excellent communication skills
Company:Infinity Consulting Solutions, IncLocation:TAMPA, FL
Posted Date:12/01/2018
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Service Desk
Job Description - Service Desk As a CCB Service Desk Agent you will: Provides remote and on-site support to user base, including clients, customers and partners. Take support calls and log issues into problem management system (e.g. Resolve, Remedy, TrackIt). Diagnoses basic hardware and software problems by phone or email. Responds to customer inquiries and answers customer’s basic questions. Assists clients via research and problem solving. Refers more complex questions to appropriate subject matter expert. Position is for a 12-24 month contract and must be flexible to work any schedule during our hours of operations which are: M-F 8am-11pm ET, S-Su 9am-6pm. M...
Skills:MS Office
Company:Infinity Consulting Solutions, IncLocation:TAMPA, FL
Posted Date:12/01/2018
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