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Service Desk Specialist
Duties and Responsibilities: Respond to requests for technical assistance in person, via phone, electronically, remotely Diagnose and resolve technical hardware and software issues Ticket entry (logging services issue using the provided help desk software tool) PC imaging Research questions using available information resources and advise user on appropriate action Prioritize service desk issues and assist with phone-related tickets and issues Identify, track and resolve problems and requests with the appropriate solution Prepare activity reports when requested Stay current with system information, changes and updates Occasional provide end-user training Make...
Skills:A+ certification
Company:Infinity Consulting Solutions, IncLocation:HOUSTON, TX
Posted Date:08/11/2016
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Service Desk Analyst
SERVICE DESK ANALYST Seeking an experienced Service Desk Analyst to join a growing customer-focused organization. The ideal Service Desk Analyst should have a background working in a high volume call center role. The Service Desk Analyst should have strong knowledge with the Microsoft Suite of products and will be responsible for responding to Help Desk contacts, creating incidents, and assisting users with various systems issues. Responsibilities: Provides friendly, courteous, and quality IT support to all users. Strives to meet or exceed all SLA goals Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experi...
Skills:Microsoft Outlook
Company:Infinity Consulting Solutions, IncLocation:SCHAUMBURG, IL
Posted Date:23/11/2016
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Service Desk Technician
SERVICE DESK TECHNICIAN Seeking an experienced and personable Service Desk Technician to join an established and growing data analytics organization. As a Service Desk Technician, you will be an integral part of our national Service Desk team will give you one-on-one interaction with more people and complex issues to keep your skill set sharp. Excellent communication skills are required. Responsibilities: Take ownership of solving software and hardware related issues for local and remote staff Identify existing processes and implement improvements to increase productivity and efficiency of the team Display strong understanding of Active Directory: creating accounts, grou...
Skills:Active Directory skills
Company:Infinity Consulting Solutions, IncLocation:LITTLETON, CO
Posted Date:03/07/2018
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Service Desk Analyst - After Hours
Senior Service Desk Analyst – After Hours Shift: Monday & Tuesday - 4:00p.m. - 4:45a.m. Wednesday - 4:00p.m. - 12:00a.m. Sunday - 8:00a.m. - 4:00p.m. The Senior Service Desk Analyst is responsible for providing high-quality customer service interactions with the firm's end user population via the telephone and email. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Senior Service Desk Analyst will work independently, and as part of a team, to deliver outstanding service and support. Duties and Responsibilities: Assists users to resolve computer ...
Skills:Microsoft Office Application certifications
Company:Infinity Consulting Solutions, IncLocation:CHICAGO, IL
Posted Date:09/07/2018
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Service Desk Analyst
Service Desk Analyst Tier 1 Job Description Enterprise Support Center is to support and empower the technology needs of the enterprise through continuous improvement of efficiency, communication, consistent high quality customer service, and customer education while increasing customer productivity, offering a single point of support with multiple methods of contact. Essential Duties and Responsibilities Position Summary: Provides high quality end user technical support to end users including incidents and service requests. Responsible for basic-to-intermediate PC software and/or hardware systems support, primarily via telephone with additional e-mail and self-service acti...
Skills:Active Directory
Company:Infinity Consulting Solutions, IncLocation:LAS VEGAS, NV
Posted Date:19/07/2018
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