*Loftware Techno Functional Consultant
VDart Inc
Experience in setting up and installation of Loftware spectrum software(SAAS)
Knowledge in performing in technical assessment of the current system and provide solutions based on the requirements
Knowledge in Microsoft Dyamics – 365 is preferred but not a requirement
Experience in understanding of clients core processes
Must be well-versed with data models and interfaces for applicable ERP modules.
Experience in developing interfaces with alternative systems(ERPs like Oracle/SAP/Dynamics etc)
Responsible to lead the project
Excellent written and verbal communication skills and the ability to interact professionally with a diverse group of executives, managers and subject matter
Provide requi...
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*Technical Support
Cloudious
Handling all the Inbound calls, chat and emails in service desk
Handling Basic L1 level queries from end
Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures
Diagnose and quickly resolve a wide range of Windows applications issues
Good troubleshooting knowledge on internet and VPN issues
When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System
Install, upgrade, support and troubleshoot for printers & related computer hardware.
Knowledge of Citrix and VPN
Customize & configure desktop hardware to meet specifications and business standards ...
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*Tier II Technical support
Cloudious
3 to 5 years’ experience Tier II support in Information Technology Services
Experienced in analysis and problem resolution of automated systems in a multi-tiered environment. Basic knowledge and hands on experience trouble shooting and fixing IT hardware.
PLSQL
Experience with an ITSM tool
ITIL
Strong analytical, interpersonal and written/verbal communication skills
Sound problem resolution, judgment and decision-making skills
MS Office Proficiency (Word, Excel,)
Ability to demonstrate creative thinking
Ability to develop relationships
Ability to analyse complex processes and understand architectural issues as well as review and test automated systems.
Ability to communicate well and work ...
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*Technical support Analyst
Uniqsoft
6+ years of experience supporting high availability systems with in-depth knowledge of batch, scripting, autosys controls and functions, monitoring implementations, incident resolution.
Strong server side and Database problem solving skills with the ability to lead an operational failures to recovery.
Contribute to the stability and service uptime of the production environment
automation knowledge, batch and patch management
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*Technical Support Analyst
Uniqsoft
6+ years of experience supporting high availability systems with in-depth knowledge of batch, scripting, autosys controls and functions, monitoring implementations, incident resolution.
Strong server side and Database problem solving skills with the ability to lead an operational failures to recovery.
Contribute to the stability and service uptime of the production environment
Automation knowledge, batch and patch management
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