Experience in setting up and installation of Loftware spectrum software(SAAS) Knowledge in performing in technical assessment of the current system and provide solutions based on the requirements Knowledge in Microsoft Dyamics – 365 is preferred but not a requirement Experience in understanding of clients core processes Must be well-versed with data models and interfaces for applicable ERP modules. Experience in developing interfaces with alternative systems(ERPs like Oracle/SAP/Dynamics etc) Responsible to lead the project Excellent written and verbal communication skills and the ability to interact professionally with a diverse group of executives, managers and subject matter Provide requi...
Handling all the Inbound calls, chat and emails in service desk Handling Basic L1 level queries from end Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures Diagnose and quickly resolve a wide range of Windows applications issues Good troubleshooting knowledge on internet and VPN issues When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System Install, upgrade, support and troubleshoot for printers & related computer hardware. Knowledge of Citrix and VPN Customize & configure desktop hardware to meet specifications and business standards ...
3 to 5 years’ experience Tier II support in Information Technology Services Experienced in analysis and problem resolution of automated systems in a multi-tiered environment. Basic knowledge and hands on experience trouble shooting and fixing IT hardware. PLSQL Experience with an ITSM tool ITIL Strong analytical, interpersonal and written/verbal communication skills Sound problem resolution, judgment and decision-making skills MS Office Proficiency (Word, Excel,) Ability to demonstrate creative thinking Ability to develop relationships Ability to analyse complex processes and understand architectural issues as well as review and test automated systems. Ability to communicate well and work ...
6+ years of experience supporting high availability systems with in-depth knowledge of batch, scripting, autosys controls and functions, monitoring implementations, incident resolution. Strong server side and Database problem solving skills with the ability to lead an operational failures to recovery. Contribute to the stability and service uptime of the production environment automation knowledge, batch and patch management
6+ years of experience supporting high availability systems with in-depth knowledge of batch, scripting, autosys controls and functions, monitoring implementations, incident resolution. Strong server side and Database problem solving skills with the ability to lead an operational failures to recovery. Contribute to the stability and service uptime of the production environment Automation knowledge, batch and patch management