Desktop support with 2/3 Yes of Experience on laptop. Desktop Installation, Trouble shooting. Basic troubleshooting experience with DNS, DHCP, Active Directory, Wi-Fi Application Software, Package installation, Troubleshooting Good Knowledge on Outlook configuration, Encryption, Antivirus, and troubleshooting.
Provide Day to day operations support as Level 2 to end users. Deployment of Laptops (Windows 7, 10 OS) to the end users. Provide Pre and Post Migration support for Laptop deployment Provide specialized hardware / software / network problem diagnosis / resolution for customer's end users. Provide onsite hands and feet support for Server and Network related issues. Upholds the enterprise policy and procedures as well as recommends new and improved guidelines to ensure compatibility and better service to users of personal computers. Maintains current technical expertise in the rapidly changing technology of microcomputers and utilizes state-of-the-art techniques when implementing desktop solut...