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*IVR (Interactive Voice Response) Specialist VDart Inc

Required Skills 7+ years of intensive experience in call center applications specifically CTI, Nuance / Genesys IVR, call routing and integration with CRM Systems Experience with in Contact, Genesys, Avaya, Five9, Amazon Connect, Cisco or other any SaaS contact centre application vendors is highly desired Conduct workshops to gather requirements for call flows, define route points, define Queue management Experience supporting or implementing a contact centre application including knowledge of call flow, CTI integration, reporting and work force management Familiarity with VoIP, related protocols, and standards and Experience with on-premises contact centers, ACD SIP services / VoIP ex...

*Inbound Call Center Representative VDart Inc

• Representative is responsible for answering and handling inbound calls from assigned client. • Representative is accountable for answering all concerns and questions while providing excellent customer service. • Representative will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service. Position Requirements: • Assist customers with a wide variety of questions via information accessed through the computer. • Review employee accounts and answer questions based upon established policies and procedures. • Maintain current knowledge of assigned programs and services through on-going classroom and computer-based programs. • Pos...