*ServiceNow Developer
VDart Inc
Experience with development and implementation of Service Now ITSM/Service Desk modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, Service Level Management, Catalogs
Experience with development and implementation of Service Now ITOM modules - Discovery, Event management, Orchestration
Experience with Business Rules, Scripts, UI Actions, Workflow, Dashboards - all scripted aspects of the Service Now system
A fundamental understanding of ITSM, ITIL or CMDB
Skills: ServiceNow Developer, ServiceNow Consultant, ServiceNow Architect, ServiceNow Admin, ServiceNow CMDB, ITSM, ITOM
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*Service Desk Engineer
Cloudious
Good knowledge of Active Directory
CitriX
O365
ServiceNow – ITSM tool
Microsoft Windows
Mobile Operating Systems (Android/iOS)
Antivirus
SharePoint
VPN Troubleshooting
Mobile Device Management
Technical Skillset – Good to Know
Knowledge of Infrastructure / Exchange / Server Technologies
Required Background Experience
Any University Graduate
1-3 years in a service desk environment
Hands on experience working in ITSM tools like Service Now, Remedy etc.
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*Service Desk - L1 Technical Support
Cloudious
Handling all the Inbound calls, chat and emails in service desk
Handling Basic L1 level queries from end
Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures
Diagnose and quickly resolve a wide range of Windows applications issues
Good troubleshooting knowledge on internet and VPN issues
When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System
Install, upgrade, support and troubleshoot for printers & related computer hardware.
Knowledge of Citrix and VPN
Customize & configure desktop hardware to meet specifications and business standards
Email account administr...
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*ServiceNow Developer
Savvyan Technologies
One (1) or more than one (1) of the following certifications:
Certified ServiceNow Applications Developer.
Certified ServiceNow Implementation Specialist.
Certified ServiceNow Systems Administrator.
At least eight (8) years of hands on experience in ServiceNow solutions design, architecture, and development.
Scope of Work :
Offeror shall propose a resource to perform the following duties:
Provide design, planning, implementation, and development support in ITOM, ITSM, CSM, and ITBM Tools to delivery program teams.
Provide hands-on development to ensure deadlines and deliverables are met.
Establish and maintain productive working relationships with court business units and leverage these re...
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*Service Desk Support Engineer
Cloudious
Skills Required: Windows, SCCM Active Directory, O365,
L1 Technical Support
Handling all the Inbound calls, chat and emails in service desk
Handling Basic L1 level queries from end
Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures
Diagnose and quickly resolve a wide range of Windows applications issues
Good troubleshooting knowledge on internet and VPN issues
When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System
Install, upgrade, support and troubleshoot for printers & related computer hardware.
Knowledge of Citrix and VPN
Customize & configure desktop ...
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