Responsibilities The Trainer is primarily responsible for evaluation, design and implementation of new Customer Service employee training and staff development. The position will conduct the new hire training for all Customer Service staff, including, provider representatives, member representative and all external vendors assisting with overflow and after hour calls. The trainer will also conduct updates to all areas as needed to remain current and compliant. The position will develop quality standards and performance matrix to monitor the staff's effectiveness and opportunities in service delivery. The Trainer will work closely with the departments Auditors and Supervisor...
ICS is seeking 10 Call Center Representative with a growing client! These individuals will be responsible for developing strong customer relationships with online customers and meeting up-sell goals. Successful candidates must be professional, reliable, and possess excellent communication skills both oral and written. Daily responsibilities include but are not limited to: Handle high call volume (inbound/outbound) and communicate directly with customer either by telephone and/or electronic methods. Utilize different computer programs simultaneously to obtain, verify and accurately enter customer information to process loans Accurately process payments/payoffs Initiate successf...
Customer Service Specialist OVERVIEW Customer Service Specialists create a pleasant and engaging experience for resort customers through inbound and outbound call efforts, complete site reservation transactions and home reservations, vacation enhancers and upgrades. JOB DUTIES Field incoming web chats and phone calls from the resort hotline. Guide incoming callers through the reservation process. Guide customers through the customer experience process. Educate guests on resort location, amenities and bookings. Ensure a positive customer experience by effectively managing the site rental process through inbound and outbound calls and Sales Force lead software whic...
ICS is seeking 10 Call Center Representative with a growing client! These individuals will be responsible for developing strong customer relationships with online customers and meeting up-sell goals. Successful candidates must be professional, reliable, and possess excellent communication skills both oral and written. Daily responsibilities include but are not limited to: Handle high call volume (inbound/outbound) and communicate directly with customer either by telephone and/or electronic methods. Utilize different computer programs simultaneously to obtain, verify and accurately enter customer information to process loans Accurately process payments/payoffs Initiate succ...
ICS is seeking 6 Call Center Representative with a growing client! These individuals will be responsible for developing strong customer relationships with online customers and meeting up-sell goals. Successful candidates must be professional, reliable, and possess excellent communication skills both oral and written. Daily responsibilities include but are not limited to: Handle high call volume (inbound/outbound) and communicate directly with customer either by telephone and/or electronic methods. Utilize different computer programs simultaneously to obtain, verify and accurately enter customer information to process loans Accurately process payments/payoffs Initiate succe...
CUSTOMER SERVICE REPRESENTATIVE - BILINGUAL FLOWER MOUND, TX CONTRACT-TO-HIRE POSITION: ICS has partnered with a client in the Insurance industry who is looking for an energetic, customer service-driven Customer Service Representative, who is fluent in English and Spanish. This person will join the Policy Service team in Flower Mound, TX! The representative will provide exemplary customer service in a fast-paced, high call volume environment. The ideal candidate will display effective time management and sound decision-making abilities; plus be an advocate for the company’s brand. REQUIREMENTS: 1+ years of experience in a customer service position; face-to-face or...
Customer Service Representative - Banker Our client is seeking an experienced banking professional / personal banker responsible for successful business development and excellent customer service to join our Locust Valley Market Branch. CSR is a member of the branch management team and works as Officer in Charge, oversees Teller staff and independently opens and closes branch as scheduled. Supports branch management with business development initiatives, branch operations and regulatory compliance Identifies opportunities to sell Bank products and services to new and existing customers Delivers excellent customer service; researches and responds to customer inquiries S...
Customer Service & Data Entry Representative Contract until EOY (w/chance of extension into 2019) Chanhassen, MN Position Overview & Requirements: Looking for 1-2 candidates to come and help input internal employee data into a new time tracking system that’s being implemented at this company nationally. Must be detail oriented Must have a customer service driven mindset Must be comfortable talking to internal employees from all over the country over the phone Must have excellent verbal & written communication skills New graduates are welcome to apply! 1+ years of experience in a customer service, help desk, or data entry role would be highly preferred Must be...
CUSTOMER SERVICE REPRESENTATIVE IRVING, TX AREA CONTRACT POSITION ICS is hiring a Customer Service Representative for our Client in the Irving, TX area! Our ideal candidate will possess skills in customer service, commuynication, and organization. The Customer Service Representative displays strong attention to detail and management characteristics as well as the ability to handle multiple tasks at a time. WHAT YOU’LL DO: Perform a host of customer service duties such as receiving calls and requests from the general public, real estate agents/brokers or other agencies. The type of request may depend on the business segment e.g. escrow branches will deal with escrow-r...
Customer Service Representative - Banker Our client is seeking an experienced banking professional / personal banker responsible for successful business development and excellent customer service to join the Roslyn Heights Branch. CSR is a member of the branch management team and works as Officer in Charge, oversees Teller staff and independently opens and closes branch as scheduled. Supports branch management with business development initiatives, branch operations and regulatory compliance Identifies opportunities to sell Bank products and services to new and existing customers Delivers excellent customer service; researches and responds to customer inquiries Supports Tel...
Job Description: A national security company is seeking a Customer Retention Representative in their Long Island City office. Responsibilities: Contact and identify the reason the customer has indicated they no longer desire or need company services. Reassure the customer that we will work diligently to resolve outstanding issues. Coordinate sales and operational efforts to resolve problems, while updating the customer on progress towards a resolution. Work closely with Sales, Service and Installation Team Managers to develop a resolution plan. Document and track progression and results of saving or reinstating customer accounts. Inform sales reps of latest sales policie...
Customer Service Representative - Mortgage Coppell, TX Contract to Hire ICS is hiring a Mortgage Customer Service Representative for our mortgage client in the Coppell, TX area! This is a contract to hire position in a casual work environment, with a work hard - play hard mentality. What You'll Do: Responsible for answering telephone call inquiries (inbound/outbound) and promoting good will with customers. Relies on instructions and pre-established guidelines to perform the functions of the job designed to help representatives achieve our goals. Maintains at least minimum proficiency results for productivity (required to process data entry in addition to calls) and qua...
We have an international ergonomics company looking to bring on customer service representatives to join their growing Customer Service Department in Piscataway, NJ. The Customer Care Representative (CCR) acts as the primary interface between the company and our internal and external customers. The CCR will be responsible for providing timely and accurate support in servicing the company's product on tasks including (but not limited to) order entry, product return, warranty claim processing, pricing, credit etc. The successful candidate has an immediate, distinct effect on the experience of customers of the company, making a strong record of customer focus a required high standard for this r...
• Representative is responsible for answering and handling inbound calls from assigned client. • Representative is accountable for answering all concerns and questions while providing excellent customer service. • Representative will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service. Position Requirements: • Assist customers with a wide variety of questions via information accessed through the computer. • Review employee accounts and answer questions based upon established policies and procedures. • Maintain current knowledge of assigned programs and services through on-going classroom and computer-based programs. • Pos...
Position Summary: The Service Delivery Consultant is responsible for answering and handling inbound calls from assigned client. The Service Delivery Consultant is accountable for answering all concerns and questions while providing excellent customer service. The Service Delivery Consultant will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service. Position Requirements: • Assist customers with a wide variety of questions via information accessed through the computer. • Review employee accounts and answer questions based upon established policies and procedures. • Maintain current knowledge of assigned programs and services...
What You’ll Do: Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems. Verifies contacts and account information. Examines customer problems and implements appropriate corrective action to respond to customer requests. Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action. Maintains and creates logs, reports, records and files. I nvestigates, analyzes, coordinates and tracks complex customer issues and problems. Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution. May interface with offshore c...
CUSTOMER SERVICE REPRESENTATIVE - P&C AGENT Santa Ana, CA What You’ll Do: Working in a call center environment, handles property & casualty related customer service and/or billing inquiries and problems. Supports the growth of new business. Uses a variety of computerized data entry systems for tracking, information gathering and troubleshooting. Provides customers with plan coverage information, quotes, policy changes, and policy change impacts to premium. Respond to inbound inquiries from potential or current insurance policy holders, national insurance companies and agencies, or national lenders referring business Builds ongoing relationships Quote and bind P&C p...
CUSTOMER SERVICE REPRESENTATIVE Santa Ana, CA What You’ll Do: Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems. Verifies contacts and account information. Examines customer problems and implements appropriate corrective action to respond to customer requests. Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action. Maintains and creates logs, reports, records and files. Investigates, analyzes, coordinates and tracks complex customer issues and problems. Makes proactive calls to determine accounts requiring close attention, identifies problems and works ...
CUSTOMER SERVICE REPRESENTATIVE Warrenville, IL What You’ll Do: Work within service-related call center or non-call center environments. Verifies contacts and account information. Examines customer requests and implements appropriate corrective action to respond to customer requests. Coordinates the scheduling of residential and commercial transactions Escalates queries/requests for action as appropriate to Supervisor and/or Field locations Open title orders from customers, track them to production and follow up with customers as required Employees perform a host of customer service duties such as receiving calls/emails and requests from the general public, real e...
MORTGAGE CUSTOMER SERVICE SPECIALIST DALLAS/FORT WORTH AREA THE POSITION: ICS is hiring for Customer Service Specialists, with Mortgage experience, to join our client’s team in the Dallas/Fort Worth area! You will be responsible for fielding in-bound calls from customers in the servicing of their mortgage. The position is responsible for providing excellent customer service and knowledgeable responses to resolve customer concerns. WHAT YOU’LL DO: Answers internal calls, external calls, and work calls from the message center and respond to customer request within established timelines in order to maintain service level expectations in regards to call handling time and calls...