*Field Service Engineer
E-Solutions
End User Support Experience
o Five to six (5-6) years' of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
o Excellent Customer management skill,
o Good in oral and written communication
o Self- Driven and result oriented.
o Really passionate about the work
o Takes proactive ownership and works with sense of urgency
Hardware Troubleshooting and Repair
o Skilled in desk side support for Installing & level troubleshooting of Operating Systems,
o level experience in installing & ...
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*Field Support Specialist
VDart Inc
• Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer
• Strong Experience in providing Hands & feet Support for Network and Datacenter Devices
• Strong knowledge on hardware, software, and networking concepts
• Good knowledge in KVM
• Strong knowledge on cables and connectors etc CAT45,fiber cables, SFP etc.
• Strong Customer service skills
• Strong written and verbal communication skills
Soft Skills
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Knowledge of MS OFFICE & O365
- Customer handling skills
- Able to handle unforeseen escalation situations
- High level of acceptance
- Can drive HCL's val...
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