End User Support Experience o Five to six (5-6) years' of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. o Excellent Customer management skill, o Good in oral and written communication o Self- Driven and result oriented. o Really passionate about the work o Takes proactive ownership and works with sense of urgency Hardware Troubleshooting and Repair o Skilled in desk side support for Installing & level troubleshooting of Operating Systems, o level experience in installing & ...
• Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer • Strong Experience in providing Hands & feet Support for Network and Datacenter Devices • Strong knowledge on hardware, software, and networking concepts • Good knowledge in KVM • Strong knowledge on cables and connectors etc CAT45,fiber cables, SFP etc. • Strong Customer service skills • Strong written and verbal communication skills Soft Skills - Excellent communication and conversation skills (Verbal and Written) - Good documentation skills - Knowledge of MS OFFICE & O365 - Customer handling skills - Able to handle unforeseen escalation situations - High level of acceptance - Can drive HCL's val...