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  • *Production Support Manager - Executive Director Posted on: 08/28/2018

    Infinity Consulting Solutions, Inc
    • NEW YORK, NY

    interpersonal skills

    Executive Director of Production Support Global Investment Banking Client Midtown, NYC Your role Do you have a high attention to detail, are you focused under pressure? A good communicator? We are looking for someone like you to: – Support our Equities production application environment across Equity Derivatives, Global Financing Services, Equities Electronic Trading – Support client connectivity in for all Equity and Derivative trading – Support all exchange connectivity for US Equity, Options and Futures exchanges – Manage support for all direct market, sponsored access, algorithmic, swaps, retail, options and program trading – Drive the problem resolution of pr...

  • *Windows Production Support Analyst Posted on: 02/27/2019

    Infinity Consulting Solutions, Inc
    • DALLAS, TX

    PowerShell scripts

    WINDOWS PRODUCTION SUPPORT ANALYST Downtown Dallas, TX 12+ month contract We are hiring a Production Support Analyst to provide production support in a mainly Windows enviornment. The Production Support Analyst will work with development team(s) and business during planning, implementation and support phases of software development life cycle to meet the business objectives of our Clients' customer(s). What You'll Do: Request Remedy/FireCall approvals and deploy new/modified code into QA and Production environments. Support Business and Development teams in production and QA environments. Provide data extracts, reports and system logs as requested by business on nee...

  • *Production Support Engineer Posted on: 03/05/2019

    Infinity Consulting Solutions, Inc
    • NEW YORK, NY

    basic scripts

    Fintech Client Production Support Engineer Midtown NYC Full Time The candidate will be expected to provide technical support to external Dealer and Client users of the GUI application and API connections; track and resolve issues in the production and non-production trading environments; provide technical support for internal operations and sales groups; review and improve existing support processes, monitoring, and alerting. The candidate will work closely with application developers, the release engineering team, infrastructure, and business analysts to identify and resolve issues, and promote change within the environment. The candidate will be part of a global support ...

  • *Technical Service-Product Field Support Posted on: 03/11/2019

    Infinity Consulting Solutions, Inc
    • ELGIN, IL

    Microsoft Active Directory

    Technical Service-Field Support Engineer Support the implementation and servicing of software product solutions and systems to health care organizations. Exciting opportunity to be apart of a growing team and make a difference! Responsibilities Perform system installations, upgrades, updates, patches, and service to procedure and standards. Both remotely and on customer site. Completes and submits assigned administrative tasks including Case ticketing, CRM updates, Training, System Build and Testing Documentation, expense reporting. Support for different servers including Windows and customer operating systems Support product software messaging/interfacing such as H...

  • *Production Support Engineer Posted on: 03/11/2019

    Infinity Consulting Solutions, Inc
    • NEW YORK, NY

    Autosys, Sentinel

    The ideal candidate will have strong technical and business knowledge in OMS/EMS, having trading floor or front office support experience, FIX protocol and client onboarding experience with strong communication skills. Knowledge of equity derivatives is a plus. This is a hands-on support role on the equity trading floor. The main responsiblities are to maintain and support OMS/EMS applications, trade order flows and various regulatory reports such as ACTS/OATS. The role requires constant interaction with sales and trading, middle office and operations teams. Work will be varied in nature and incorporate both hands-on support, incident and problem management. A successful ...

  • *Product Support Engineer Posted on: 05/29/2019

    Infinity Consulting Solutions, Inc
    • ASHBURN, VA

    interpersonal skills

    A leader in the Telecommunications industry seeks a Product Support Engineer to support a Broadband Radio System product in their Ashburn, VA facility. The primary duties of the Product Support Engineer include: • Provides administration and operational/customer technical support for the CBRS system as part of the Tier II support team. • Responsible for configuring, testing, and troubleshooting production telecom applications running on a Linux system in the AWS cloud. • Coordinates with development team and customers to ensure that requirements from development are understood and implemented as expected. • Interfaces with a ticket tracking system for issues escalated from...

  • *Production Support Engineer Posted on: 06/05/2019

    Infinity Consulting Solutions, Inc
    • NEW YORK, NY

    Python, Message Protocols

    Our client is a leading provider for Market Data, and they are currently looking to add Multiple production support engineers to add to the organization. These engineers will support level 2/3 issues across multiple asset classes and communicate directly with traders and portfolios mangers to resolves these issues. Responsibilities: Analyze and troubleshoot issues related to our Electronic Trading products in a production environment Build and certify new connections, configure applications for these connections, and complete post-production testing Handle client communication using language appropriate for non-technical users Prevent production incidents and outages by pa...

  • *Production Support Engineer Posted on: 06/07/2019

    Infinity Consulting Solutions, Inc
    • NEW YORK, NY

    basic scripts, SQL queries

    Fintech Client Production Support Engineer Midtown NYC Full Time The candidate will be expected to provide technical support to external Dealer and Client users of the GUI application and API connections; track and resolve issues in the production and non-production trading environments; provide technical support for internal operations and sales groups; review and improve existing support processes, monitoring, and alerting. The candidate will work closely with application developers, the release engineering team, infrastructure, and business analysts to identify and resolve issues, and promote change within the environment. The candidate will be part of a global support ...

  • *Production Support Engineer Posted on: 07/01/2019

    Infinity Consulting Solutions, Inc
    • NEW YORK, NY

    scripting languages

    Our client is a leading provider for Market Data, and they are currently looking to add Multiple production support engineers to add to the organization. These engineers will support level 2/3 issues across multiple asset classes and communicate directly with traders and portfolios mangers to resolves these issues. Responsibilities: Analyze and troubleshoot issues related to our Electronic Trading products in a production environment Build and certify new connections, configure applications for these connections, and complete post-production testing Handle client communication using language appropriate for non-technical users Prevent production incidents and outages by pa...

  • *Production Support Engineer Posted on: 07/27/2019

    Infinity Consulting Solutions, Inc
    • NEW YORK, NY

    UNIX, Oracle

    Naturally take ownership of issues and projects and be the type of person who doesn't avoid challenges. The candidate must be confident with adhering to procedures, and will demonstrate the ability to show resilience when faced with demanding clients. The candidate must be technically strong in UNIX and database knowledge in order to be able to resolve production issues/incidents independently and step in for/with the team whenever required. Role / Principal Accountabilities: As appropriate, leading and motivating teams to adopt best practices and to demonstrate best-practice both in their work and in that of their team's performance. Reviewing service availability, performanc...

  • *Senior Product Support Engineer Posted on: 07/30/2019

    Infinity Consulting Solutions, Inc
    • BOULDER, CO

    VMWare

    Senior Product Support Engineer Boulder, Colorado Job Duties: - Provide remote on-site support - Ability to travel to customer sites 50%-100% of the time - Travel to customer sites on short notice for extended periods of time - May work irregular hours when deployed to a customer site - Investigate customer issues, collect detailed data including wired and wireless packet captures, log file data, and syslog data to be analyzed, to identify and resolve customer issues - Work with customer and internal technical resources to identify all contributing factors to technical and application integration issues being reported with Spectralink devices - Support the ins...

  • *Production Support Engineer Posted on: 08/08/2019

    Infinity Consulting Solutions, Inc
    • NEW YORK, NY

    Python, Linux Operating systems

    Financial Services client is seeking a Production Support Engineer to join their NYC team. The candidate will be expected to provide technical support to external Dealer and Client users of the GUI application and API connections; track and resolve issues in the production and non-production trading environments; provide technical support for internal operations and sales groups; review and improve existing support processes, monitoring, and alerting. The candidate will work closely with application developers, the release engineering team, infrastructure, and business analysts to identify and resolve issues, and promote change within the environment. Responsibilities Act with ...

  • *Production Support Analyst Posted on: 09/23/2019

    Infinity Consulting Solutions, Inc
    • NEW YORK, NY

    SQL

    Responsibilities Provide Level -2 technical support to member firms primarily during trading hours Establish and maintain relationships with member's technical teams, via face-to-face visits, conference calls, emails and webinar when appropriate Communicate upcoming and existing technical changes to member community Work with members to ensure conformance to technical specification Ensure member test environments are functioning as expected and accessible to members during the hours communicated Understand member's technical profiles, so much as to be in a position to recommend changes which will enhance members ability to participate and stay competitive in markets Prov...

  • *Technical Product Support Specialist Posted on: 11/09/2019

    Infinity Consulting Solutions, Inc
    • NEW YORK, NY

    scripting languages

    The Product Specialist is an integral part of the Data Operations (DataOps) Team, responsible for supporting numerous data operations related to Brand Safety, Geo and Classification products. The product specialist is responsible for the execution of product related processes and various data analytics tasks. Job Responsibilities Own the ongoing product operation for Brand Safety, Geo and Classification products Help maintain the quality of products through and after release Serve as the first point of contact for Client Services and Sales team for any Brand Safety product related question Collaborate and build strong relationships with Data Engineers, Analysts, Product Ma...

  • *Production Engineer Posted on: 11/11/2019

    Infinity Consulting Solutions, Inc
    • NEW YORK, NY

    SQL language

    As a member of the Production Engineering team with a focus on the platform you will be expected to have an in depth knowledge of our trading platform. You must have a passion for the details of both the architecture and the overall tradeplant we run. The primary goal for the role will be to assure reliable operation of the overall trading products used by our clients. In addition, you will be asked to work along side your peers to develop solutions that exceed our clients' expectation. You will be asked to uphold the security standards that are put in place to protect our clients. As with other roles in the group this role requires that documentation, monitoring and anal...

  • *Production Support Engineer Posted on: 11/28/2019

    Infinity Consulting Solutions, Inc
    • WILMINGTON, DE

    Unix/SQL

    Production Support Engineer ICS is working with a Fortune 500, industry leading financial institution in Wilmington, DE looking for an Application Support Technician. You will become an asset to the company since they expect to convert candidates within 8 months. Can you picture yourself working for one of -America's Ideal Employers-? Our client has received numerous awards and accolades due in part to their commitment to diversity, veterans, and fostering innovation. They've been named one of Fortune Magazine's -World's Most Admired Companies- of 2018 and are included in the -Top 50 Most Innovative Companies- named by Boston Consulting Group. With on-site training and mento...

  • *Python Production Support Analyst Posted on: 12/02/2019

    Infinity Consulting Solutions, Inc
    • PLANO, TX

    ETL tools

    ICS is working with a Fortune 500, industry leading financial institution in Plano, TX to help find a strong Production Support Analyst. You will become an asset to the company, and they expect to convert candidates within 8 months to perm. Can you picture yourself working for one of America's Ideal Employers? Our client has received numerous awards and accolades due in part to their commitment to diversity, veterans, and fostering innovation. They've been named one of Fortune Magazine's -World's Most Admired Companies- of 2018 and are included in the -Top 50 Most Innovative Companies- named by Boston Consulting Group. With on-site training and mentoring, they are committed ...

  • *Production Support Engineer Posted on: 01/09/2020

    Infinity Consulting Solutions, Inc
    • NEW YORK, NY

    SQL queries, scripting language

    The candidate will be part of a global support team, providing support to our trading environment between the hours of 7 AM and 6 PM EST (hours are staggered and set in advance). There will also be a requirement for the candidate to work outside of normal business hours, including rotating night and weekend on-call responsibility. It is vital that the candidate possess strong problem-solving, time- management, and communication skills. Position Responsibilities Act with a sense of urgency on identified issues in all environments, with priority given to problems in the production trading environments. Raise and track issues through the use of the Ivanti helpdesk ticketing sys...

  • *Senior Production Support Engineer Posted on: 02/23/2020

    Infinity Consulting Solutions, Inc
    • NEW YORK, NY

    scripting language

    This is a highly visible front office production support role, requiring day-to-day operational support of Sales and Trading Middle Office and Operations staff. A well-rounded candidate with strong technical and business experience will be most successful. Unix and Sql support with deep product knowledge in Derivatives, Futures and FX and Bonds are a big plus. Position overview: Production Support Providing Level 1 and Level 2 production support for Derivatives Sales and Trading Middle Office and Operations groups. Attempt to solve as many issues as possible, escalate issues in a timely manner to application and / or infrastructure subject matter experts (internally or at vendor...