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Technical Analyst
The Technical Analyst is responsible for coordinating the delivery of services and legacy applications for key branch and divisional customers. The role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving escalated help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual provide hands-on help at the desktop level. Key Responsibilities: The below responsibilities are indicative of the work required and should not be seen as an exhaustive list. Project-based IT work that imp...
Skills:MS Office applications
Company:Infinity Consulting Solutions, IncLocation:HOUSTON, TX
Posted Date:16/11/2016
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Technical Business Support
This role will be focused on providing 2nd level business support aligned to the division, both in-house and vendor-supplied. You will work with the team to manage the Production environment, triage major incidents, and escalate problems to the development teams globally. Key responsibilities will include: Providing support to business stakeholders on critical business applications. Extensive interaction with the associated development teams and other support desks Considerable involvement with customers to understand their problems and requirements Communicating frequently to end users about incidents and problems Ongoing support of Settlements and Trading systems Proac...
Company:Infinity Consulting Solutions, IncLocation:HOUSTON, TX
Posted Date:21/11/2016
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Technical Analyst
Service Desk Analyst Tier 1 Job Description Enterprise Support Center is to support and empower the technology needs of the enterprise through continuous improvement of efficiency, communication, consistent high quality customer service, and customer education while increasing customer productivity, offering a single point of support with multiple methods of contact. Essential Duties and Responsibilities Position Summary: Provides high quality end user technical support to end users including incidents and service requests. Responsible for basic-to-intermediate PC software and/or hardware systems support, primarily via telephone with additional e-mail and self-service acti...
Skills:Microsoft Office products
Company:Infinity Consulting Solutions, IncLocation:ROLLING MEADOWS, IL
Posted Date:19/07/2018
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