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Technical Analyst
The Technical Analyst is responsible for coordinating the delivery of services and legacy applications for key branch and divisional customers. The role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving escalated help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual provide hands-on help at the desktop level. Key Responsibilities: The below responsibilities are indicative of the work required and should not be seen as an exhaustive list. Project-based IT work that imp...
Skills:MS Office applications
Company:Infinity Consulting Solutions, IncLocation:HOUSTON, TX
Posted Date:16/11/2016
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Technical Business Support
This role will be focused on providing 2nd level business support aligned to the division, both in-house and vendor-supplied. You will work with the team to manage the Production environment, triage major incidents, and escalate problems to the development teams globally. Key responsibilities will include: Providing support to business stakeholders on critical business applications. Extensive interaction with the associated development teams and other support desks Considerable involvement with customers to understand their problems and requirements Communicating frequently to end users about incidents and problems Ongoing support of Settlements and Trading systems Proac...
Company:Infinity Consulting Solutions, IncLocation:HOUSTON, TX
Posted Date:21/11/2016
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Technical Analyst
Service Desk Analyst Tier 1 Job Description Enterprise Support Center is to support and empower the technology needs of the enterprise through continuous improvement of efficiency, communication, consistent high quality customer service, and customer education while increasing customer productivity, offering a single point of support with multiple methods of contact. Essential Duties and Responsibilities Position Summary: Provides high quality end user technical support to end users including incidents and service requests. Responsible for basic-to-intermediate PC software and/or hardware systems support, primarily via telephone with additional e-mail and self-service acti...
Skills:Microsoft Office products
Company:Infinity Consulting Solutions, IncLocation:ROLLING MEADOWS, IL
Posted Date:19/07/2018
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Sr IT Technical Analyst
Senior IT Technical Analyst Minneapolis, MN Direct Hire $65,000-$85,000/year Looking for a senior level resource to be the IT liaison for multiple interfacing applications, third party vendors, IT executives and/or PMs while providing technical support to enterprise users. You will be heavily involved in a Windows 10 upgrade as well. Bachelors Degree in Computer Science 3-5 years of experience in a Technical role Understanding with hardware and software platforms Advanced knowledge in Microsoft Active Directory Support Experience with Microsoft System Center Configuration Manager Knowledge of change and incident management
Skills:Microsoft Active Directory
Company:Infinity Consulting Solutions, IncLocation:MINNEAPOLIS, MN
Posted Date:10/09/2018
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Technical Analyst
Technical Analyst Requirements: 2-3 years IT experience in a position of a Technical or Systems Analyst. College degree and Certifications, such as: A+, Windows 2007/2010, Win 7, MCSE, CCNA, etc. Supported a user population of 300+ desktops. Strong understanding of Pentium based desktop computer systems. Strong understanding of mobile device administration. Strong technical understanding of MS: XP, Windows 7 & Office 2010. Excellent Diagnostic and troubleshooting skills. Strong communication/writing skills, both verbal and written with all staff levels. Must be self motivated, dependable/punctual, cooperative, composed, and have the ability to take initiative. ...
Skills:Cherwell Service Management
Company:Infinity Consulting Solutions, IncLocation:NEW YORK, NY
Posted Date:18/09/2018
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Laptop/PC Refresh Technician
Job Description - Laptop/PC Refresh Technician Professional Skills Advanced communication skills, both written and verbal. Efficient Response Time to phone, emails, texts and deliverables etc. Must have own transportation to move between multiple sites within close proximity Organizational skills and strong attention to detail Problem solving and troubleshooting methodology skills Technical leadership and ability to lead tasks and phases and be self-sufficient in the field. Tools Required Smartphone with IOS or Android for ticketing system application with 2MP+ Camera (iphone6 has a 8MP camera as reference) with sufficient storage on device to accommodate up to 50...
Company:Infinity Consulting Solutions, IncLocation:HAGERSTOWN, MD
Posted Date:23/10/2018
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