E-Solutions
English, Spanish
Profile is basic Customer service, experience in voice projects is a requirement, healthcare background is a plus. Bilingual English-Spanish
They will be working from Home, the company will provide with equipment. Once the pandemic is under control they will work onsite.
Candidates ideally have to have open availability to work, even when regular shift is from 9am to 6pm sometimes client can ask to work in a different shift or even in weekends.
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Infinity Consulting Solutions, Inc
Microsoft Office
MORTGAGE CUSTOMER SERVICE SPECIALIST
DALLAS/FORT WORTH AREA
THE POSITION:
ICS is hiring for Customer Service Specialists, with Mortgage experience, to join our client’s team in the Dallas/Fort Worth area! You will be responsible for fielding in-bound calls from customers in the servicing of their mortgage.
The position is responsible for providing excellent customer service and knowledgeable responses to resolve customer concerns.
WHAT YOU’LL DO:
Answers internal calls, external calls, and work calls from the message center and respond to customer request within established timelines in order to maintain service level expectations in regards to call handling time and calls...
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Infinity Consulting Solutions, Inc
MS Office
CUSTOMER SERVICE REPRESENTATIVE
Warrenville, IL
What You’ll Do:
Work within service-related call center or non-call center environments.
Verifies contacts and account information.
Examines customer requests and implements appropriate corrective action to respond to customer requests.
Coordinates the scheduling of residential and commercial transactions
Escalates queries/requests for action as appropriate to Supervisor and/or Field locations
Open title orders from customers, track them to production and follow up with customers as required
Employees perform a host of customer service duties such as receiving calls/emails and requests from the general public, real e...
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Infinity Consulting Solutions, Inc
Time management skills
CALL CENTER REPRESENTATIVE
IRVING, TX
This position is for inbound and outbound calls to set notary appointments to sign mortgage documents.
Skills/Experience You'll Need:
1+ years of prior call center experience
Ability to verbally communicate with the borrower and possess superior grammar skills
Ability to simultaneously enter data at the same time they are speaking with the borrower
Ability to manage high volume of calls
Time management skills will be required to ensure that calls are answered within SLA.
Bi-lingual is not required but is a preferred attribute.
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Infinity Consulting Solutions, Inc
Windows XP operating systems
SUPPORT CENTER REPRESENTATIVE
Frisco, TX
Direct Hire
We are hiring 25+ Support Center Representatives to build out our Client's new 24x7 Command Center in Frisco, TX.
The following systems will be involved: Microsoft Office, ADP Self Service, CORE, Device Manager and Windows XP Operating Systems.
What You'll Do:
Understand and communicate clearly and concisely to the research team the current state of the ATM to fully diagnose the problem for resolution.
Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research.
Act as a liaison between Technical Support and oth...
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Infinity Consulting Solutions, Inc
MS Office skills
CUSTOMER SERVICE REPRESENTATIVE
Santa Ana, CA
What You'll Do:
Perform a host of customer service duties such as receiving calls and requests from internal FA partners, few selected lenders and external notaries.
Main job functionality is order fulfillment: to search for notaries to conduct loan transaction home loan closings.
The Team uses an internal website that maintains the eligible list of notaries to search from.
Easy training provided to the Team member.
Requires telephone communications in bound and outbound.
Requires computer knowledge for light data entry; not considered extensive data entry work.
All training is conducted side by side by a seasoned...
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Infinity Consulting Solutions, Inc
MS Office skills
CUSTOMER SERVICE REPRESENTATIVE
Santa Ana, CA
What You’ll Do:
Interfaces with customers to resolve 1st and 2nd tier/escalation customer service
calls/queries/problems.
Verifies contacts and account information.
Examines customer problems and implements appropriate corrective action to respond to customer requests.
Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action.
Maintains and creates logs, reports, records and files.
Investigates, analyzes, coordinates and tracks complex customer issues and problems.
Makes proactive calls to determine accounts requiring close attention, identifies problems and works
...
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Infinity Consulting Solutions, Inc
MS Office skills
CUSTOMER SERVICE REPRESENTATIVE
Santa Ana, CA
What You'll Do:
Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.
Verifies contacts and account information.
Examines customer problems and implements appropriate corrective action to respond to customer requests.
Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action.
Maintains and creates logs, reports, records and files.
Investigates, analyzes, coordinates and tracks complex customer issues and problems.
Makes proactive calls to determine accounts requiring close attention, identifies problems and works thr...
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Infinity Consulting Solutions, Inc
Windows XP operating systems
SUPPORT CENTER REPRESENTATIVE
Frisco, TX
Direct Hire
We are hiring 25+ Support Center Representatives to build out our Client's new 24x7 Command Center in Frisco, TX.
The following systems will be involved: Microsoft Office, ADP Self Service, CORE, Device Manager and Windows XP Operating Systems.
What You'll Do:
Understand and communicate clearly and concisely to the research team the current state of the ATM to fully diagnose the problem for resolution.
Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research.
Act as a liaison between Technical Support and oth...
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Infinity Consulting Solutions, Inc
written communication skills
CUSTOMER SERVICE REPRESENTATIVE - P&C AGENT
Santa Ana, CA
What You’ll Do:
Working in a call center environment, handles property & casualty related customer service and/or billing inquiries and problems.
Supports the growth of new business.
Uses a variety of computerized data entry systems for tracking, information gathering and troubleshooting.
Provides customers with plan coverage information, quotes, policy changes, and policy change impacts to premium.
Respond to inbound inquiries from potential or current insurance policy holders, national insurance companies and agencies, or national lenders referring business
Builds ongoing relationships
Quote and bind P&C p...
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Infinity Consulting Solutions, Inc
MS Office skills
What You’ll Do:
Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.
Verifies contacts and account information.
Examines customer problems and implements appropriate corrective action to respond to customer requests.
Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action.
Maintains and creates logs, reports, records and files.
I
nvestigates, analyzes, coordinates and tracks complex customer issues and problems.
Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution.
May interface with offshore c...
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Infinity Consulting Solutions, Inc
MS Outlook
We are hiring 25+ Support Center Representatives to build out our Client's new 24x7 Command Center in Frisco, TX.
The following systems will be involved: Microsoft Office, ADP Self Service, CORE, Device Manager and Windows XP Operating Systems.
What You'll Do:
Understand and communicate clearly and concisely to the research team the current state of the ATM to fully diagnose the problem for resolution.
Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research.
Act as a liaison between Technical Support and other internal personnel to help resolve escalated customer issue...
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Uniqsoft
Microsoft Suite
Position Summary:
The Service Delivery Consultant is responsible for answering and handling inbound calls from assigned client.
The Service Delivery Consultant is accountable for answering all concerns and questions while providing excellent customer service.
The Service Delivery Consultant will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service.
Position Requirements:
• Assist customers with a wide variety of questions via information accessed through the computer.
• Review employee accounts and answer questions based upon established policies and procedures.
• Maintain current knowledge of assigned programs and services...
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Uniqsoft
Technical Support, interpersonal
• Representative is responsible for answering and handling inbound calls from assigned client.
• Representative is accountable for answering all concerns and questions while providing excellent customer service.
• Representative will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service.
Position Requirements:
• Assist customers with a wide variety of questions via information accessed through the computer.
• Review employee accounts and answer questions based upon established policies and procedures.
• Maintain current knowledge of assigned programs and services through on-going classroom and computer-based programs.
• Pos...
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VDart Inc
Technical Support, Microsoft Suite
• Representative is responsible for answering and handling inbound calls from assigned client.
• Representative is accountable for answering all concerns and questions while providing excellent customer service.
• Representative will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service.
Position Requirements:
• Assist customers with a wide variety of questions via information accessed through the computer.
• Review employee accounts and answer questions based upon established policies and procedures.
• Maintain current knowledge of assigned programs and services through on-going classroom and computer-based programs.
• Pos...
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VDart Inc
C++, JavaScript
Required Skills
7+ years of intensive experience in call center applications specifically CTI, Nuance / Genesys IVR, call routing and integration with CRM Systems
Experience with in Contact, Genesys, Avaya, Five9, Amazon Connect, Cisco or other any SaaS contact centre application vendors is highly desired
Conduct workshops to gather requirements for call flows, define route points, define Queue management
Experience supporting or implementing a contact centre application including knowledge of call flow, CTI integration, reporting and work force management
Familiarity with VoIP, related protocols, and standards and
Experience with on-premises contact centers, ACD SIP services / VoIP ex...
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Infinity Consulting Solutions, Inc
MS Outlook
SUPPORT CENTER REPRESENTATIVE
Frisco, TX
Direct Hire
We are hiring 25+ Support Center Representatives to build out our Client's new 24x7 Command Center in Frisco, TX.
The following systems will be involved: Microsoft Office, ADP Self Service, CORE, Device Manager and Windows XP Operating Systems.
What You'll Do:
Understand and communicate clearly and concisely to the research team the current state of the ATM to fully diagnose the problem for resolution.
Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research.
Act as a liaison between Technical Support and oth...
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Infinity Consulting Solutions, Inc
50 WPM typing
Customer Service Representative - Mortgage
Coppell, TX
Contract to Hire
ICS is hiring a Mortgage Customer Service Representative for our mortgage client in the Coppell, TX area! This is a contract to hire position in a casual work environment, with a work hard - play hard mentality.
What You'll Do:
Responsible for answering telephone call inquiries (inbound/outbound) and promoting good will with customers.
Relies on instructions and pre-established guidelines to perform the functions of the job designed to help representatives achieve our goals.
Maintains at least minimum proficiency results for productivity (required to process data entry in addition to calls) and quali...
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Infinity Consulting Solutions, Inc
MS Office skills
My client, a Santa Ana based company, is seeking to add a Customer Service Representative to their team.
The position is a Temp-to-Hire opportunity.
Responsibilities:
Employees perform a host of customer service duties such as receiving calls and requests from internal Client’s partners, few selected lenders and external notaries.
Main job functionality is order fulfillment: to search for notaries to conduct loan transaction home loan closings.
The Team uses an internal website that maintains the eligible list of notaries to search from. Training provided to the Team member.
Requires telephone communications inbound and outbound.
Requires computer knowledge for light...
|
Infinity Consulting Solutions, Inc
Windows XP operating systems
SUPPORT CENTER REPRESENTATIVE
Frisco, TX
Direct Hire
We are hiring 25+ Support Center Representatives to build out our Client's new 24x7 Command Center in Frisco, TX.
The following systems will be involved: Microsoft Office, ADP Self Service, CORE, Device Manager and Windows XP Operating Systems.
What You'll Do:
Understand and communicate clearly and concisely to the research team the current state of the ATM to fully diagnose the problem for resolution.
Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research.
Act as a liaison between Technical Support and oth...
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