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  • *Customer Service Representative Posted on: 12/17/2020

    E-Solutions
    • SAN JUAN, PR

    English, Spanish

    Profile is basic Customer service, experience in voice projects is a requirement, healthcare background is a plus. Bilingual English-Spanish They will be working from Home, the company will provide with equipment. Once the pandemic is under control they will work onsite. Candidates ideally have to have open availability to work, even when regular shift is from 9am to 6pm sometimes client can ask to work in a different shift or even in weekends.

  • *Mortgage Customer Service Specialist Posted on: 12/07/2020

    Infinity Consulting Solutions, Inc
    • FORT WORTH, TX

    Microsoft Office

    MORTGAGE CUSTOMER SERVICE SPECIALIST DALLAS/FORT WORTH AREA THE POSITION: ICS is hiring for Customer Service Specialists, with Mortgage experience, to join our client’s team in the Dallas/Fort Worth area! You will be responsible for fielding in-bound calls from customers in the servicing of their mortgage. The position is responsible for providing excellent customer service and knowledgeable responses to resolve customer concerns. WHAT YOU’LL DO: Answers internal calls, external calls, and work calls from the message center and respond to customer request within established timelines in order to maintain service level expectations in regards to call handling time and calls...

  • *Customer Service Representative Posted on: 10/29/2020

    Infinity Consulting Solutions, Inc
    • WARRENVILLE, IL

    MS Office

    CUSTOMER SERVICE REPRESENTATIVE Warrenville, IL What You’ll Do: Work within service-related call center or non-call center environments. Verifies contacts and account information. Examines customer requests and implements appropriate corrective action to respond to customer requests. Coordinates the scheduling of residential and commercial transactions Escalates queries/requests for action as appropriate to Supervisor and/or Field locations Open title orders from customers, track them to production and follow up with customers as required Employees perform a host of customer service duties such as receiving calls/emails and requests from the general public, real e...

  • *Call Center Representative Posted on: 10/27/2020

    Infinity Consulting Solutions, Inc
    • IRVING, TX

    Time management skills

    CALL CENTER REPRESENTATIVE IRVING, TX This position is for inbound and outbound calls to set notary appointments to sign mortgage documents. Skills/Experience You'll Need: 1+ years of prior call center experience Ability to verbally communicate with the borrower and possess superior grammar skills Ability to simultaneously enter data at the same time they are speaking with the borrower Ability to manage high volume of calls Time management skills will be required to ensure that calls are answered within SLA. Bi-lingual is not required but is a preferred attribute.

  • *Support Center Representative Posted on: 10/23/2020

    Infinity Consulting Solutions, Inc
    • FRISCO, TX

    Windows XP operating systems

    SUPPORT CENTER REPRESENTATIVE Frisco, TX Direct Hire We are hiring 25+ Support Center Representatives to build out our Client's new 24x7 Command Center in Frisco, TX. The following systems will be involved: Microsoft Office, ADP Self Service, CORE, Device Manager and Windows XP Operating Systems. What You'll Do: Understand and communicate clearly and concisely to the research team the current state of the ATM to fully diagnose the problem for resolution. Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research. Act as a liaison between Technical Support and oth...

  • *Customer Service Representative Posted on: 10/17/2020

    Infinity Consulting Solutions, Inc
    • SANTA ANA, CA

    MS Office skills

    CUSTOMER SERVICE REPRESENTATIVE Santa Ana, CA What You'll Do: Perform a host of customer service duties such as receiving calls and requests from internal FA partners, few selected lenders and external notaries. Main job functionality is order fulfillment: to search for notaries to conduct loan transaction home loan closings. The Team uses an internal website that maintains the eligible list of notaries to search from. Easy training provided to the Team member. Requires telephone communications in bound and outbound. Requires computer knowledge for light data entry; not considered extensive data entry work. All training is conducted side by side by a seasoned...

  • *Customer Service Representative Posted on: 10/09/2020

    Infinity Consulting Solutions, Inc
    • SANTA ANA, CA

    MS Office skills

    CUSTOMER SERVICE REPRESENTATIVE Santa Ana, CA What You’ll Do: Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems. Verifies contacts and account information. Examines customer problems and implements appropriate corrective action to respond to customer requests. Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action. Maintains and creates logs, reports, records and files. Investigates, analyzes, coordinates and tracks complex customer issues and problems. Makes proactive calls to determine accounts requiring close attention, identifies problems and works ...

  • *Customer Service Representative Posted on: 10/08/2020

    Infinity Consulting Solutions, Inc
    • SANTA ANA, CA

    MS Office skills

    CUSTOMER SERVICE REPRESENTATIVE Santa Ana, CA What You'll Do: Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems. Verifies contacts and account information. Examines customer problems and implements appropriate corrective action to respond to customer requests. Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action. Maintains and creates logs, reports, records and files. Investigates, analyzes, coordinates and tracks complex customer issues and problems. Makes proactive calls to determine accounts requiring close attention, identifies problems and works thr...

  • *Support Center Representative Posted on: 10/02/2020

    Infinity Consulting Solutions, Inc
    • FRISCO, TX

    Windows XP operating systems

    SUPPORT CENTER REPRESENTATIVE Frisco, TX Direct Hire We are hiring 25+ Support Center Representatives to build out our Client's new 24x7 Command Center in Frisco, TX. The following systems will be involved: Microsoft Office, ADP Self Service, CORE, Device Manager and Windows XP Operating Systems. What You'll Do: Understand and communicate clearly and concisely to the research team the current state of the ATM to fully diagnose the problem for resolution. Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research. Act as a liaison between Technical Support and oth...

  • *Customer Service Representative - P&C Agent Posted on: 09/30/2020

    Infinity Consulting Solutions, Inc
    • SANTA ANA, CA

    written communication skills

    CUSTOMER SERVICE REPRESENTATIVE - P&C AGENT Santa Ana, CA What You’ll Do: Working in a call center environment, handles property & casualty related customer service and/or billing inquiries and problems. Supports the growth of new business. Uses a variety of computerized data entry systems for tracking, information gathering and troubleshooting. Provides customers with plan coverage information, quotes, policy changes, and policy change impacts to premium. Respond to inbound inquiries from potential or current insurance policy holders, national insurance companies and agencies, or national lenders referring business Builds ongoing relationships Quote and bind P&C p...

  • *Customer Service Representative Posted on: 09/25/2020

    Infinity Consulting Solutions, Inc
    • IRVINE, CA

    MS Office skills

    What You’ll Do: Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems. Verifies contacts and account information. Examines customer problems and implements appropriate corrective action to respond to customer requests. Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action. Maintains and creates logs, reports, records and files. I nvestigates, analyzes, coordinates and tracks complex customer issues and problems. Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution. May interface with offshore c...

  • *Support Center Representative Posted on: 09/05/2020

    Infinity Consulting Solutions, Inc
    • FRISCO, TX

    MS Outlook

    We are hiring 25+ Support Center Representatives to build out our Client's new 24x7 Command Center in Frisco, TX. The following systems will be involved: Microsoft Office, ADP Self Service, CORE, Device Manager and Windows XP Operating Systems. What You'll Do: Understand and communicate clearly and concisely to the research team the current state of the ATM to fully diagnose the problem for resolution. Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research. Act as a liaison between Technical Support and other internal personnel to help resolve escalated customer issue...

  • *Customer Service / Service Delivery Consultant Posted on: 08/24/2020

    Uniqsoft
    • ATLANTA, GA

    Microsoft Suite

    Position Summary: The Service Delivery Consultant is responsible for answering and handling inbound calls from assigned client. The Service Delivery Consultant is accountable for answering all concerns and questions while providing excellent customer service. The Service Delivery Consultant will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service. Position Requirements: • Assist customers with a wide variety of questions via information accessed through the computer. • Review employee accounts and answer questions based upon established policies and procedures. • Maintain current knowledge of assigned programs and services...

  • *Inbound Call Center Representative Posted on: 08/24/2020

    Uniqsoft
    • ATLANTA, GA

    Technical Support, interpersonal

    • Representative is responsible for answering and handling inbound calls from assigned client. • Representative is accountable for answering all concerns and questions while providing excellent customer service. • Representative will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service. Position Requirements: • Assist customers with a wide variety of questions via information accessed through the computer. • Review employee accounts and answer questions based upon established policies and procedures. • Maintain current knowledge of assigned programs and services through on-going classroom and computer-based programs. • Pos...

  • *Inbound Call Center Representative Posted on: 08/21/2020

    VDart Inc
    • DALLAS, TX

    Technical Support, Microsoft Suite

    • Representative is responsible for answering and handling inbound calls from assigned client. • Representative is accountable for answering all concerns and questions while providing excellent customer service. • Representative will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service. Position Requirements: • Assist customers with a wide variety of questions via information accessed through the computer. • Review employee accounts and answer questions based upon established policies and procedures. • Maintain current knowledge of assigned programs and services through on-going classroom and computer-based programs. • Pos...

  • *IVR (Interactive Voice Response) Specialist Posted on: 08/21/2020

    VDart Inc
    • SAN ANTONIO, TX

    C++, JavaScript

    Required Skills 7+ years of intensive experience in call center applications specifically CTI, Nuance / Genesys IVR, call routing and integration with CRM Systems Experience with in Contact, Genesys, Avaya, Five9, Amazon Connect, Cisco or other any SaaS contact centre application vendors is highly desired Conduct workshops to gather requirements for call flows, define route points, define Queue management Experience supporting or implementing a contact centre application including knowledge of call flow, CTI integration, reporting and work force management Familiarity with VoIP, related protocols, and standards and Experience with on-premises contact centers, ACD SIP services / VoIP ex...

  • *Support Center Representative Posted on: 08/04/2020

    Infinity Consulting Solutions, Inc
    • FRISCO, TX

    MS Outlook

    SUPPORT CENTER REPRESENTATIVE Frisco, TX Direct Hire We are hiring 25+ Support Center Representatives to build out our Client's new 24x7 Command Center in Frisco, TX. The following systems will be involved: Microsoft Office, ADP Self Service, CORE, Device Manager and Windows XP Operating Systems. What You'll Do: Understand and communicate clearly and concisely to the research team the current state of the ATM to fully diagnose the problem for resolution. Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research. Act as a liaison between Technical Support and oth...

  • *Customer Service Representative - Mortgage Posted on: 07/14/2020

    Infinity Consulting Solutions, Inc
    • COPPELL, TX

    50 WPM typing

    Customer Service Representative - Mortgage Coppell, TX Contract to Hire ICS is hiring a Mortgage Customer Service Representative for our mortgage client in the Coppell, TX area! This is a contract to hire position in a casual work environment, with a work hard - play hard mentality. What You'll Do: Responsible for answering telephone call inquiries (inbound/outbound) and promoting good will with customers. Relies on instructions and pre-established guidelines to perform the functions of the job designed to help representatives achieve our goals. Maintains at least minimum proficiency results for productivity (required to process data entry in addition to calls) and quali...

  • *Customer Service Representative Posted on: 06/20/2020

    Infinity Consulting Solutions, Inc
    • SANTA ANA, CA

    MS Office skills

    My client, a Santa Ana based company, is seeking to add a Customer Service Representative to their team. The position is a Temp-to-Hire opportunity. Responsibilities: Employees perform a host of customer service duties such as receiving calls and requests from internal Client’s partners, few selected lenders and external notaries. Main job functionality is order fulfillment: to search for notaries to conduct loan transaction home loan closings. The Team uses an internal website that maintains the eligible list of notaries to search from. Training provided to the Team member. Requires telephone communications inbound and outbound. Requires computer knowledge for light...

  • *Support Center Representative Posted on: 05/02/2020

    Infinity Consulting Solutions, Inc
    • FRISCO, TX

    Windows XP operating systems

    SUPPORT CENTER REPRESENTATIVE Frisco, TX Direct Hire We are hiring 25+ Support Center Representatives to build out our Client's new 24x7 Command Center in Frisco, TX. The following systems will be involved: Microsoft Office, ADP Self Service, CORE, Device Manager and Windows XP Operating Systems. What You'll Do: Understand and communicate clearly and concisely to the research team the current state of the ATM to fully diagnose the problem for resolution. Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research. Act as a liaison between Technical Support and oth...