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*Customer Service Representative (Spanish Must) Cloudious

Responsible for inbound phone inquiries primarily dealing with either: Member benefits and eligibility related to the Medicaid, CHP and FHP product lines or Provider benefits, eligibility, PEP and claim status, member pharmacy calls, utilizing prior approval skills (ACP/DME and CCD) and placing outbound calls on a routine basis. Resolve issues with respect to benefits and eligibility by researching documentation, system information or gaining knowledge from other employees, management or departments. Interact with customers, document call specifics and demonstrate quality program behaviors to create an outstanding relationship with each caller. Work with outside vendors as needed to answer q...

*Customer Service Representative E-Solutions

Profile is basic Customer service, experience in voice projects is a requirement, healthcare background is a plus. Bilingual English-Spanish They will be working from Home, the company will provide with equipment. Once the pandemic is under control they will work onsite. Candidates ideally have to have open availability to work, even when regular shift is from 9am to 6pm sometimes client can ask to work in a different shift or even in weekends.

*Customer Service / Service Delivery Consultant Uniqsoft

Position Summary: The Service Delivery Consultant is responsible for answering and handling inbound calls from assigned client. The Service Delivery Consultant is accountable for answering all concerns and questions while providing excellent customer service. The Service Delivery Consultant will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service. Position Requirements: • Assist customers with a wide variety of questions via information accessed through the computer. • Review employee accounts and answer questions based upon established policies and procedures. • Maintain current knowledge of assigned programs and services...

*Inbound Call Center Representative Uniqsoft

• Representative is responsible for answering and handling inbound calls from assigned client. • Representative is accountable for answering all concerns and questions while providing excellent customer service. • Representative will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service. Position Requirements: • Assist customers with a wide variety of questions via information accessed through the computer. • Review employee accounts and answer questions based upon established policies and procedures. • Maintain current knowledge of assigned programs and services through on-going classroom and computer-based programs. • Pos...

*Inbound Call Center Representative VDart Inc

• Representative is responsible for answering and handling inbound calls from assigned client. • Representative is accountable for answering all concerns and questions while providing excellent customer service. • Representative will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service. Position Requirements: • Assist customers with a wide variety of questions via information accessed through the computer. • Review employee accounts and answer questions based upon established policies and procedures. • Maintain current knowledge of assigned programs and services through on-going classroom and computer-based programs. • Pos...

*IVR (Interactive Voice Response) Specialist VDart Inc

Required Skills 7+ years of intensive experience in call center applications specifically CTI, Nuance / Genesys IVR, call routing and integration with CRM Systems Experience with in Contact, Genesys, Avaya, Five9, Amazon Connect, Cisco or other any SaaS contact centre application vendors is highly desired Conduct workshops to gather requirements for call flows, define route points, define Queue management Experience supporting or implementing a contact centre application including knowledge of call flow, CTI integration, reporting and work force management Familiarity with VoIP, related protocols, and standards and Experience with on-premises contact centers, ACD SIP services / VoIP ex...