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*Deskside support VDart Inc

Perform varying degrees of problem analysis and resolution of software and hardware issues relating to desktops and laptops. Perform the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency. Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software Become familiar with local and regional infrastructure, key contacts, and escalations in regards to other teams in the business Demonstrate outstanding understanding and communication when working with clients, in English and local regional language Perform break fix support for a wide range of hardware and software (site specific software competency will be...

*Desktop support at Fort Worth TX Wipro

End User Support Experience o Five to six (5-6) years’ of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. o Excellent Customer management skill, o Good in oral and written communication o Self- Driven and result oriented. o Really passionate about the work o Takes proactive ownership and works with sense of urgency Hardware Troubleshooting and Repair o Skilled in desk side support for Installing & level troubleshooting of Operating Systems, o level experience in inst...

*Desktop Support at Santa Clara CA Wipro

Experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites. Ability to lift / move computer equipment weighing up to 50Lbs. Skilled in desk side support and PC break/fix includi...

*Desktop Support Technician Wipro

Minimum Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications. Certified on Lenovo Desktops, Apple MAC & Linux devices Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites. Windows 10 troubleshooting...

*Desktop Support VDart Inc

Candidates must possess excellent communication skills and be able to correspond efficiently and effectively. This includes both verbally as well as in a written format. Particular emphasis is put upon the ability to produce well written technical documentation Candidates should have at least 3 or more years of experience supporting Desktops/EUC technical break fix issues. It is highly desirable that candidates have taken and passed their Microsoft Windows 7/10 OS Certification, Windows 2012/16 Server OS certification would be desirable. Technical Requirement: Responsible for handling daily technical support activities related to desktops/laptops Very good understanding of desktop/l...

*Desktop Support-Administrator E-Solutions

Minimum Three to four (3-4) years experience providing IT Infrastructure field support which includes troubleshootinghardware, software, operating system issues and problems and fixing the issueswithout impacting / violating the hardware warranty or customer securitycompliance requirements. Hands on experience in installing,troubleshooting and fixing desktops, printers, laptop and other computerperipherals hardware problems as well as desktop applications. Certifiedon Lenovo Desktops, Apple MAC & Linux devices. Basic knowledge ofenterprise LAN and WAN setups and concepts. Ability to perform smart hand activity underinstruction based activities at sites. Windows 10 troubleshooting skills,Kno...

*Desk side Support VDart Inc

Deliver world-class IT support to onsite and remote end users Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 7/10 OS issues. Perform installations, replacements, upgrades, and other hardware/software related tasks as needed Provide technical support to Office Services as needed Provide recommendations regarding new technologies to better support all executives, and users Acts as a resource for IT projects and initiatives in other functional areas as needed Receive and respond to incoming support requests in a timely manner including off hours Follow set procedures for logging, reporting, and statistically monitoring desktop operations Set rea...

*Desktop Support Level 1 E-Solutions

Level 1 Agent position includes taking calls, emails, chats, and managing various queues to assist end users with various hardware and software-related issues (e.g., password lockouts, resets, Microsoft Office 365 issues, issues with a number of various applications, PC/printer issues, etc.). SLA-driven processes and procedures are followed to complete troubleshooting where appropriate, achieve FCR when possible, or fully document the issue in an Incident or Service Request and route to the appropriate resolver team. Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions

*Desktop Support Engineer VDart Inc

On-site and in-office desktop and engineering support. Install, support, and maintain end-user systems for client Ensure client environment is operational and available on a 24/7 basis in coordination with a remote team. Provide support and troubleshoot customer desktop issues. Document client systems, configurations, and operational instructions. Work closely with ATSG remote Infrastructure Management Team and Service Delivery Manager to resolve locally escalated tickets. Develop an understanding of client environment to facilitate support/ensure reliability Identify areas of improvement Work with ATSG engineering team during new initiatives and projects Qualifications: A minimum of 3 yea...

*Desktop Support VDart Inc

Having Knowledge of Windows 7, 10 and relevant supplementary applications. Excellent understanding about Laptop/Desktop OS level troubleshooting in Win 7 & Win 10, MS Office 2016 etc. Having good working experience on Intune Install and configure computer systems and applications within the company. Experience with building Laptops/Desktop (via MS Intune or SCCM is preferred). Monitoring day to day computer performance. Update and maintain the computer inventory and equipment. Resolve hardware and network connectivity issues. Experience in managing Technical upgrading and maintaining of entire desktop systems. Excellent communication skills (written & verbal) AD & Domain join Apps configurat...

*Desktop Support Specialist Enconosoft

Skills include strong experience with Microsoft Operating Systems, Office Applications and able to work in a Manufacturing and Distribution environment Installs, modifies, configures, and repairs computer hardware and software systems, and provides technical and functional assistance to system users. Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI’s and Performance Metrics. Installs, configures, troubleshoots, and upgrades computer related production equipment, such as labeling equipment, shop floor data collection terminals, hand-held terminals, HMI’s, etc. Installs or assists in installation of hardware...